with our reliable API
Customers always prefer to get proactive customer support and maintenance instead of a reactive one where they need to get in touch with the service providers and then wait for them to identify before resolving it.
With the back-end capabilities within our operator cockpit platform, service providers can know well in advance about various updates and take preventive action to impress their customers.
- Service providers can be alerted when the battery level is low in any of the devices.
- With our API, you can contact your customer and remind them to get a new battery or proactively send them a new one.